Legal notice

Effective Date: 02/09/2026

This Shipping Policy governs the shipment and delivery of products purchased through Label By Ashee (“Website”, “we”, “us”, or “our”). By placing an order through our Website, you acknowledge and agree to the terms set out below.

1. Shipping & Delivery Coverage

We currently provide shipping services across India, subject to the availability and serviceability of the delivery address by our logistics partners.

We reserve the right to decline or cancel orders placed for locations that are not serviceable by our designated courier or logistics partners.

2. Order Processing

All successfully placed orders are generally processed within 1–3 business days from the date of order confirmation and/or successful payment.

Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.

The processing time mentioned above is an estimate and shall not be construed as a guaranteed delivery commitment.

3. Estimated Delivery Timeline

After dispatch, orders are generally delivered within:

  • Metro and major cities: 3–5 business days
  • Other locations: 4–7 business days
  • Remote locations: 7–10 business days or longer

Delivery timelines are indicative only and may vary depending upon the destination, courier partner, weather conditions, operational disruptions, public holidays, unforeseen circumstances, or other factors beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, shall be displayed to the customer at the time of checkout before the order is confirmed.

From time to time, we may provide free shipping or promotional shipping offers subject to the terms and conditions applicable to such offers.

5. Shipment Tracking

Once an order has been dispatched, tracking details may be shared with the customer through the registered email address, mobile number, SMS, WhatsApp, or other available communication channels.

Customers may use the tracking information provided to monitor the status of their shipment.

6. Delays in Delivery

We shall make reasonable efforts to ensure that orders are delivered within the estimated timelines. However, we shall not be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters or adverse weather conditions;
  • Government restrictions or regulatory actions;
  • Public holidays;
  • Transportation or logistics disruptions;
  • Courier partner delays;
  • Strikes or operational disruptions;
  • Incorrect or incomplete delivery information provided by the customer; or
  • Any other unforeseen circumstances.

Such delays shall not automatically entitle the customer to cancellation, compensation, or damages.

7. Incorrect or Incomplete Address

The customer is responsible for providing accurate and complete shipping information at the time of placing an order.

We shall not be responsible for delivery failures, delays, additional shipping costs, or return of shipments resulting from incorrect, incomplete, or inaccurate address details provided by the customer.

Where feasible, customers may contact us promptly to request an address correction. However, an address change cannot be guaranteed once the order has been dispatched.

8. Failed Delivery & Return to Origin

If an order cannot be delivered due to reasons including, but not limited to, customer unavailability, incorrect address, refusal to accept delivery, repeated failed delivery attempts, or non-serviceability of the location, the shipment may be returned to our warehouse.

Any refund, re-shipment, or applicable charges in such circumstances shall be dealt with in accordance with our Refund, Return & Cancellation Policy.

For Cash on Delivery (“COD”) orders, repeated refusal or non-acceptance of shipments may result in restrictions on future COD orders.

9. Damaged or Tampered Shipments

Customers are advised to inspect the outer packaging at the time of delivery.

If the package appears materially damaged, opened, or tampered with, the customer should, where possible, refuse acceptance and immediately notify us.

Any claim relating to damaged, missing, or incorrect products may require supporting photographs, videos, packaging details, or other information for verification.

10. Partial or Multiple Shipments

We reserve the right to dispatch products from an order in multiple shipments depending on product availability, warehouse location, inventory, and logistics considerations.

In such cases, separate tracking details may be provided.

11. Delivery Acceptance

Delivery of an order to the address provided by the customer, or acceptance of the shipment by an authorized person at the delivery address, may be treated as successful delivery.

Customers are responsible for ensuring that someone is available to receive the shipment where required.

12. Limitation of Liability

To the maximum extent permitted under applicable law, Label By Ashee shall not be liable for any indirect, incidental, special, consequential, or unforeseeable loss arising from delays, disruptions, or failures in delivery caused by circumstances beyond our reasonable control.

Nothing contained in this Shipping Policy shall exclude or limit any rights or remedies available to consumers under applicable Indian law.

13. Policy Updates

We reserve the right to modify, amend, or update this Shipping Policy at any time without prior notice. Any changes shall become effective upon publication of the revised policy on the Website.

Customers are advised to review this page periodically for the latest version.

14. Contact Information

For any questions, concerns, or assistance regarding shipping and delivery, please contact us:

Label By Ashee
Email: labelbyashee@gmail.com
Address: ANSH MANUFACTURERS, FIRST FLOOR, C-BLOCK, 103, CITY CENTER, 380016 Ahmedabad GJ, India